help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 won't stay connected to my phone

‎08-17-2025 15:25 - last edited on ‎08-18-2025 03:34 by Fitbit Moderator

‎08-17-2025 15:25 - last edited on ‎08-18-2025 03:34 by Fitbit Moderator

Bought an Inspire 3 about 2 weeks ago. The first week was great, worked well out of the box, did everything I wanted it to (sleep tracking, steps, vibrating silent alarm, telling time, good battery life). Second week in its constantly unpairing from my phone despite having both on me and it’s been resetting and the time gets messed up and I lose my alarms. I’m sad as it was perfect for my needs. It’s super disappointing since it worked perfectly for a couple of days. I’m wondering if it was the firmware update that I installed. I’ve reset the watch and the app on my phone multiple times without success. Can’t tell if I have a busted unit, or if I’m doing something wrong.

Moderator Edit: Clarified subject

 
Best Answer
0 Votes
1 REPLY 1

yesterday

yesterday

Sorry to hear.  I am a long time user of Fitbit devices  & app (over 5 years) and my Inspire 3 has been giving me the same problem this month (August 2025). I'm not sure if it was the recent app update that has caused the problem or if the "fix"  didn't go far enough or if the hardware /software requires a more advanced/updated version of Android. Hope to buy one soon. So I will know if it is Fitbit app, Fitbit device or phone. Will let you know. In the meantime, I have been resetting the device by plugging it in and holding the power button until logo and vibration happens. Then they stay in sync for a few days. 

Best Answer
0 Votes