Inspire 3 - won’t swipe

[DaveK57]

My brand new Inspire 3 won’t swipe to access apps . Would like to track runs etc. So far I am unimpressed with this product. 

Moderator edit: updated subject for clarity

[DaniFitbit]

Welcome to the Fitbit Community! It's great to have you here @DaveK57! 

I know how important it is for you to get your Inspire 3 screen working again so you can keep track of all the exercises you want to do. I'm happy to help you in any way I can!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I'll be around

[DaveK57]

It works 50% of the time. VERY finicky as to how you swipe . I am used to
an Apple Watch. I know there is a huge difference in price between the two
but this really isn’t great. I guess you get what you pay for

[DaniFitbit]

Hey @DaveK57! Thank you for your reply and for your feedback. It helps us a lot to improve our service. 

I understand your frustration. This is not the experience we want our users to have.

As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case.

This form is for your convenience only, so please let me know when you've completed it.