Inspire 3 won't sync properly

[BonyTony]

I replaced my charge2 and charge with an inspire 3.

i continually have syncing issues which usually resolve with a restart () but now, despite restarting both from the screen and/or by pressing the buttons, and I’ve restarted my iPad, whilst it has apparently connected to Bluetooth, I can retrieve no data.

what’s the solution please? 
P.S. it is still under warranty.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BonyTony. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear about the syncing issues with your Inspire 3 and about your data lost. I understand your concern, I will do my best to help you with this!

When was the last time sync of your Inspire 3 before performing all troubleshooting steps you've mentioned? While reading your post, it seems like your Inspire 3 was not able to sync lately (I mean, not just today that you posted here, but previous days).

If the above describes your situation, that would explain the issue you're having now. Please note that it's an expected behavior if your Fitbit device hasn't synced for a long period of time. Going a bit deeper into this, note that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.

Nevertheless, if you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I manually log exercises in the Fitbit app?

To solve the syncing issues, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Lastly, please make sure that your Inspire 3 is up-to-date.

[BonyTony]

Hello!

I generally sync my Fitbit on a weekly basis.  As said before, I’ve tried restarting the inspire 3 both from settings on the tracker and whilst it’s on charge using the buttons.  I’ve reset the iPad, I’ve closed and restarted Bluetooth, which picks up everything else but not the Fitbit.

i gave up after 90 minutes and then , out of the blue, the problem resolves itself.

Normal service is resumed but I’ve no idea why…

hey ho… until next time! 🙄

[MarreFitbit]

@BonyTony Thanks for getting back and for the details provided. I understand how you must be feeling. 

In addition to all the steps you've done, I still recommend trying to pair your Inspire 3 first to your phone's Bluetooth before any other devices. 

[BonyTony]

OK, Thank you.

[Bowleytraveler]

My wife is only having sync issues with the sleep portion.  Everything else stays synced.  We are ready to toss and go to another vendor.  We have removed, unpaired, updated, restarted etc numerous times.  Help