Inspire 3 won't sync

[janethenag]

I have tried everything to get it to work including uninstalling and reinstalling the app on my phone.  I started by disconnecting from bluetooth and restarting.  Big mistake.  Now my phone doesn't even detect the Inspire 3 but it still says it is syncing.  It is NOT.  I'm ready to try a competitor's product and throw this one away and I have been a FitBIt user for years.

Moderator Edit: Clarified subject

[Bill_209]

Starting the whole setup process over typically works.

• Uninstall the app
• If the Inspire 3 shows that it is BT paired with the phone, unpair it
• Perform a Factory Reset on the device, which should display a Fitbit logo and a message to install the app
• Restart the phone
• Reinstall the app
• Complete the setup process

[MarreFitbit]

Hi there, @janethenag. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not syncing. I understand how you must be feeling. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Bill_209 Thank you so much for your help!