Inspire 3 won't sync

[Msrie811]

It's been 5 days now and I have been unable to sync my versa 3. At this rate it's pretty much a piece of junk. Are other people dealing with this and has anyone who is dealing with this recently found a solution? Any insight would be helpful as I have tried absolutely everything suggested on the help site.

Update: I'm sorry I didn't mean versa I meant Inspire 3...

Moderator Edit: Clarified subject

[Kris227]

restart phone and try to sync again.

or, on phone, go to bluetooth, forget, re-pair, and try sync again.

[sherdes]

I am in the same spot. Yesterday the battery level stopped syncing. I finally got it to sync but now it is stuck on 100% charge which it is not if you look at the device and it will not sync steps and I have steps. I worked with support twice for over an hour each time and nothing worked. I think it is their app but I guess I am the only one who complained to them so they are not admitting an outage. 

[Kris227]

I don't think there is an outage but I do think there is a sync prob with the latest release of the fitbit app, maybe...........

[sherdes]

Probably, I guess that is what I meant as it is an outage to me and I don't think it is anything on my phone's end. I have shown 100% battery charge since yesterday and zero steps.

[Kris227]

I have not seen the steps missing yet. How old is your Inspire 3? warrantee-able?

Maybe (if android) should do a 
on phone do settings/apps/fitbit/storage clear cache and data. You will have to log in to fitbit app next time you use it and will have to re-do any settings you changed, but it might clear things...

[terifraser6]

same issue with my inspire 3.  I charged it the other day and now it’s saying low charge.  Won’t sync 

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I just got mine for Christmas I’ve called twice with issues.  They sure aren’t as good as they used to be.  I think this is my 5th or 6th different one.  I guess it’s time to go to another brand.  Back in the day they’d just send you replacement or ask you to send the old one and send a replacement.  

[Kris227]

I wish there was a way to regress fitbit app versions!

[ManuFitbit]

Good to see you all back in the community and welcome to the new members.

Thank you for taking the time to share the difficulties that you are experiencing with the devices. Sorry to know the inconvenience. 

Please, make sure to follow the steps listed in these help articles: Why won't my Fitbit device sync?

How do Fitbit devices sync their data?