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Inspire 3 won't track my SpO2 data

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My Inspire 3 isn't showing my SpO2 reading. I've had it a couple weeks now and its only displayed a ready 2x since I bought it. Thats the main reason I purchased it and its not working. I've checked all forums and trouble shooting and have followed all the suggestions. I have that app on my Inspire 3 too but its still not working. I'm tempted to return it. Any advice is appreciated. Thanks! 

Moderator Edit: Clarified subject

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H, @MailLace welcome to the community, you may find this article of interest How do I track blood oxygen saturation (SpO2) with my Fitbit device? - Fitbit Help Center , I apologise if you have already seen it.

Once you've been able to review the article and the links please post here again & let us know how you get on. More information would be useful such as the make, model & OS of your cellphone.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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