Intermittent Logging of Heart Rate

[frankrizzo]

Hello,

My fitbit inspire 3 is not logging my heart rate each day and is only logging 1 - 2 days each week despite wearing the device every day.

My step count, distance, calories and zones are all being tracked fully each day in the app but the heart rate is only on one or two days.

The device is showing my heart rate accurately when looking directly on the device or on the app.

I have tried restarting the device multiple times (both with the charger and just through the device), have cleared the cache on my app (android), have turned on/off heart rate tracking in the device, and have cleaned the touch points.

Can please advise solution or fix? I'd like to be able to track and see trends on heart rate daily.

Thanks.

[ManuFitbit]

Welcome to the forums @frankrizzo.

Thank you for sharing the details regarding the inconvenience with your Inspire 3, also for trying to fix it by your own.

I'm not sure if you have followed the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar.