My Inspire 3 display is black, no info

[lslav65]

I woke up and cannot see anything on my Inspire 3. The face of the Fitbit is completely black. I went to the app and see steps but no sleep was recorded. I didn’t receive any notifications about low battery so that can’t be it. Any suggestions?

[CanStr]

Same for me today, blank screen except for three little dots, the 3rd of which is lit up green. Otherwise nothing on the screen and no data on my phone. Charged the battery but didn't change anything.

[Julia_G]

Hi @lslav65 and @CanStr 

@lslav65 even though you did not receive any low battery notifications I would recommend first plugging it in to charge to make sure that is not the issue.

Then I would recommend giving you both give your Inspire 3 a restart.  The instructions are  here .

If the problem persists after charging and restarting it is worth seeing if changing the clock face solves the issue.  You can do that on your app.  On the opening, Today, screen click on the icon top left (on the new app it is a smart watch on the old app it is a person photo/icon) From the next screen click on your Inspire 3 and then go to the “gallery” where you can find the clock faces.

If changing the clock face fixes the blank screen problem then you can revert to your previous chosen clock face if you prefer.

I hope this helps.  Welcome to the forums!

[CanStr]

With the following instructions, the re-start worked and the issue was
resolved.
[image: image.png]