My Inspire 3 is losing steps when I sync

[drimit]

I just ordered and received an inspire 3. I have it charged and connected etc and everytime I sync it the step count decreases. I have done everything I can think of to troubleshoot this..restart, restart phone, uninstall fitbit app, etc and nothing seems to be fixing this. Am I missing something to fix this? Maybe the fitbit is defective and I need to exchange it? I am not new to fitbits..I have had a fitbit since the original one came out years and years ago and i have never had this problem. Thanks for any help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @drimit. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is losing steps every time you sync. I understand how important is to you to get your data accurately, I will do my best to help you with this!

To better assist you, would you mind double checking that your Inspire 3 is properly linked to your account? To do so, go to your Fitbit app and tap the Today tab, and then tap Devices. If you see that your Inspire 3 is not connected, please set it up by following these steps. 

On a side note, I'd also like to know if you use MobileTrack? If you do, please note that MobileTrack could be interfering with the accuracy of your steps. For more information, see How do I track my steps with Fitbit with my phone?

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

Nevertheless, to make sure that your Inspire 3 is accurately tracking your steps, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

If you want to add the steps you lost, see How do I add, edit, or delete Fitbit data and activities?