My Inspire 3 is unresponsive

[Andre_80]

My inspire 3 died overnight, I don't even take a shower with it. I don't understand, 1 year goes by and it breaks, how can I know if it's still under warranty? how can I repair it?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Andre_80 welcome. If your Inspire 3 is completely inert check the Fitbit app on your phone to see if it is still paired with the Inspire 3, is the battery state of charge icon in the top left of the Fitbit "Today" screen indicating your Inspire 3 is charged? If not you should try charging it, Why isn't my Fitbit device's battery charging? - Fitbit Help Center provides advice & guidance, remember to check that the USB socket you use is live and the two pins in the charging puck are free (they are spring loaded) and should be equal. If you are still not able to revive your Inspire 3 you may still have the benefit of Fitbit's warranty. This will depend on where you are, when you bought it and from whom. There is no process for repairing these devices. Even if you think you are not covered it's worth contacting "Customer Support" work through steps one & two then use the contact options for a prompt response.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Andre_80. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 3 has stopped working. I understand your concern, I will do my best to help you with this!

I agree with @Gr4ndp4's suggestions as it sounds like your Inspire 3 ran out of battery life. Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If your Inspire 3 is still unresponsive after trying the above, please follow the troubleshooting steps provided in the help article that Gr4np4 has shared with you. 

[Andre_80]

The thing is this is the third time this has happened to me.

The first two times, the tech service, (after watching videos I recorded) sent me home a new device. But I'm tired that it's happened 2 times in 3 years.

If they were more durable I would still be a customer, but I'm fed up, I will investigate to see what alternative I have, maybe Garmin or Polar or something that is strong.

Thanks