help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Customer Support

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2024 07:23 - last edited on ‎08-09-2024 07:50 by Fitbit Moderator

‎08-09-2024 07:23 - last edited on ‎08-09-2024 07:50 by Fitbit Moderator

Hello,

I was having a problem with my inspire 3, where the latches connect there seems to be chipped plastic causing my bands to fall off constantly at the smallest movement. Looking through posts it seemed to be a semi common problem. I reached out to support and gave them all the information they asked for over a few days and now they have stopped responding. It has been a few days of silence. Is this the normal response time from them? I don’t have the time in the upcoming weeks to do a live chat so unfortunately email is my only option for a while. Prior to that the communication was slow but they were responding at least once a day.

Thanks

Moderator Edit: Clarified subject

Best Answer
0 Votes
0 REPLIES 0