New Inspire 3 won't sync

[dearbhla.h]

Hi,

I bought a brand new Inspire 3 last week. It is continuously losing Bluetooth connection and won’t sync. Have tried everything, app is up to date, iOS is up to date, phone model is compatible, have turned Bluetooth on and off, uninstalled and re-installed app, restarted Fitbit, performed full factory reset. The only way I could get it to sync was to perform a full reset and losing all the data. I did this yesterday and have the same issue again that it won’t sync. The device is not worth keeping if the only way to sync is to do a hard reset every single time? Is there any actual way to fix this or do I need a replacement? 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @dearbhla.h welcome to the community. I see you are using iOS, you may have noticed an outage on Thursday in the iOS app that was fixed after about 5 hours. How do Fitbit devices sync their data? and Why won't my Fitbit device sync? provide advice & guidance on syncing. If you are still stuck please post here again.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @dearbhla.h. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 3 before reaching out. I understand how you must be feeling. @Gr4ndp4 Thank you so much for your help and input!

In addition to the steps you've done, please try the following steps in the order listed:

• Unpair your Inspire 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Debsdigs]

I too have a brand-new Fitbit Inspire 3.  I have seen your steps on other boards and followed them several times and I still cannot not get my Fitbit paired.  My Bluetooth finds the devices easily enough but on the app page "Searching for Inspire 3" it searches and then goes to the Try Again button. It's like the app can't find the device.  I have signed out and deleted the app and signed back in, but no paring. I have been trying for 4 days now with no luck. It is getting frustrating.

[Gr4ndp4]

Hi, @Debsdigs, welcome to the community, In addition to the advice I provided in my earlier post you should check the Fitbit app settings on your phone. From your phone settings go to Apps>Fitbit>Permissions, allow all>Storage & Cache, clear cache>Mobile data & WiFi, enable background data & unrestricted usage>App battery usage, unrestricted. This last is because some phones close the Fitbit app down as nonessential and we need it to run constantly in the background. If you have an iOS device you will need to check similar settings. Note the minimum OS requirements in this article Fitbit Supported Devices.

Before you make a further attempt to set up your Inspire 3 make sure no other Bluetooth-enabled devices are in the vicinity, in particular older devices. You may find this video useful Fitbit Inspire 3 Setup (Step-by-Step) - YouTube Let us know how you get on.

Cheers

[Debsdigs]

Well, I tried all of the above several times. My Bluetooth now recognizes
on the Inspire and not even my car. But the app still cannot find the
Bluetooth. This is so frustrating, I am about ready to return this thing
and get another garmin. 😫

[Gr4ndp4]

Hi, @Debsdigs Thanks for your update, allowing you have followed through on my suggestions I think your best way forward is to talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good move to make a note of the steps you have tried & the results.

I hope this helps.

Cheers

[MIKEINALBANY]

I have been having the same issue for months. It's a big problem when switch time zones . I just found out it hasn't synch'd in about 3 weeks. This is truly a very poor product. I have the extended warranty and may try to get my money back. 

Pretty sad. I never had this issue with past Fitbits. I may also try my Inspire 2 again. It worked so much better

[Gr4ndp4]

Hi, @MIKEINALBANY , welcome, you may find these articles of interest How do Fitbit devices sync their data? and Why won't my Fitbit device sync? 

Your Inspire 3 should sync automatically when you open the Fitbit app on your phone. If this has not happened you can force a sync by sliding your finger down the "Today" screen in the Fitbit app & releasing.

I hope this helps but if you are still stuck please post here again.

Cheers