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New Inspire 3 won't update

New to Fitbit. Why can’t I update the Inspire 3? It has software 188.58 which I’m pretty sure is old. 
There is no option to update!! Yes, I have followed the instructions. 

Moderator Edit: Clarified subject

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4 REPLIES 4

It will take a few days before you get a notification in the upper left-hand corner of the Today screen that a firmware update is available for your device.

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Hi there, @Reece25. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the details provided in your post. I'm sorry to hear that your new Inspire 3 is still running an old firmware version. We are here to help you! 

As @Bill_209 has mentioned, since you have just setup your Inspire 3 it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup. For more information, see What's changed in the latest Fitbit device update?

Maria | Community Moderator, Fitbit


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I've the same issue with @Reece25 (hello there!). And so does my partner, who bought her Inspire 3 *a year-ish* ago. Mine arrived a couple weeks back, and we've followed all available solutions to update both our devices' firmware, but no joy. I canceled my RMA because I feel it's a software issue and not a hardware one. On the wait goes...

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new update today it will probably work now

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