No clock faces or apps access in the iOS App

[Ryogo]

I’m using Inspire3. The basic functions work fine and it syncs with my iPhone without issues, but there’s a bug in the iOS app.
After selecting the device, if I tap on a clock face or app button, it just gets stuck on the loading screen and freezes.
Has anyone else experienced the same problem?
I’ve already tried restarting the device, re-pairing it, restarting my iPhone, deleting and reinstalling the app, and turning Wi-Fi off/on — nothing has fixed it.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Ryogo. Welcome to the forums. 

I appreciate you taking the time to share your feedback regarding the Charge 6 and thank you for trying to fix it on your own.

I understand how frustrating these difficulties can be. This issue has been escalated and our team is actively identifying a fix.

Thanks for your patience while we resolve this. We look forward to having your device up and running again.

Keep an eye on the forums for any updates.

[larstee]

hey, same issue here with iOS. tried fixing it the whole evening. glad I found this thread. Can you already say when to expect the fix or at least where I can find out when a fix has been released? 

thanks!

[ChaSac510]

Do you know if this was fixed? I am having the same issue. 

[Elle1977]

I’m having the same problem & since I just got my first Fitbit 3 days ago I have been going crazy trying everything I can think of (sign out, delete app, restart phone, reinstall app, etc.) to get it to work and still just get a blank white screen with a spinning circle on it whenever I click on “Change Clock Face” or “Apps”. Hope it’s fixed soon so I can actually use all the great features of my new device!

[Katemcrae]

Having the same issue - my clock face is buggy but the screen won’t load so I can change it. I’ve tried everything suggested in this and other threads with no luck. When will this be fixed???

[ChaSac510]

Has this been fixed. ?