No updates about Fitbit replacement

[Jodiyosa]

My Fitbit Inspire 3 broke down in less than 6 months of use. It just turned into pixeI lines. I have sent my Fitbit pebble to Google, as was instructed by customer service, but I still have not received any confirmation about the replacement. It's almost 1 month now and the courier has reflected the package to have been delivered to their office. All I get now when reaching customer supprt is that they've "escalated" the concern. Can I get a concrete answer if it will be replaced or not and just move to a different product/service?

[Odyssey13]

Hi @Jodiyosa you'll need to stay in touch with customer support as the community forums is where peer-to-peer help is given. If you've been told it's been escalated, it has been. They will get back with you.

[JuanFitbit · Accepted solution]

@Odyssey13 Thank you for your help .

@Jodiyosa A warm welcome to the Community! Thank you for your message.

I checked with Support and they mentioned that you should receive an email with information about your case. 
Please keep an eye open for it. 

If you cannot find the message in the Inbox, please check the spam/junk folder. Sometimes our messages are redirected there. 

[Jodiyosa]

Hi @Odyssey13 I was under the impression that this was a safe space to seek advice from members of the community who might've had the same or similar situation as mine and share their experience, and that was why I posted. Based on your reply, I'm mistaken. Thank you for this realization.

[Jodiyosa]

Hello @JuanFitbit Thank you for checking with Support. I did receive emails acknowledging the RMA case, delivery update, and I have finally received the replacement the other day. It just had been frustrating, and initially there were no record about it until my follow-up calls.

Thank you for your warm welcome and assistance. Much appreciated.

[JuanFitbit]

@Jodiyosa , Thank you for your messages and confirmation. 
I'm glad that your case is moving forward. 

I get where your frustration comes from and believe me, that this was not the experience we wish for our users to have. 

Please fell free to post again, should you need further assistance