Notifications are no longer coming through my Inspire 3

[DolceBellaBaker]

I have my Inspire 3 set up to notify me when notifications from multiple non-Fitbit apps come up on my phone. However, earlier this week, my Inspire 3 stopped vibrating when the notifications from those apps come in (which I like since I can't always see/hear my phone) and I have no idea why. My device isn't in DND or Sleep mode and other than the app updating last week, I'm not sure what, if anything, I did to cause this. All I've done to fix it is disable those non-Fitbit notifications, force-close the app, then re-enabling those notifications (which didn't work) because I'm not sure what to do. Anyone else experience this and has found a solution?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DolceBellaBaker. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not receiving notifications. I understand your concern, I will do my best to help you with this!

To better assist you, would you mind confirming that you've done all troubleshooting steps provided here Troubleshooting quick tips for iPhones and/or here Why are notifications delayed or missing? depending on your phone. 

If the above hasn't worked, please try the following steps in the order listed:

1. Unpair your Inspire 3 from Fitbit account via Fitbit app (From the Today tab, tap the devices icon, on the trash can located on the top right corner of the page)
2. Unpair your Inspire 3 from mobile device's Bluetooth settings (Settings > Bluetooth > Inspire 3 > Unpair)
3. Go to Settings on your mobile device
4. Click on Apps
5. Click on the Fitbit App > Storage > Click on Clear Cache and Clear Data
6. Restart your phone and restart your Inspire 3 once again. 
7. Next, make sure your Location and Bluetooth setting are both turned ON on your mobile device and you are wearing your Fitbit device
8. Open the Fitbit App (it may ask you to login)
9. Pair your Inspire 3 to Fitbit account
10. Make sure settings in the app are set preferably/correctly
11. Sync Inspire 3
12. Make sure their permissions and mobile device settings are set correctly
13. On your mobile device: Go to your phone's settings
14. Click on Apps > Fitbit
15. Click on Permissions and make sure everything is set to ON (Contacts, Phone, SMS, Storage, Location)
16. Go back a page and click on Notifications and make sure Allow notifications are set to ON and On lock screen is set to Show content

[DolceBellaBaker]

Hi @MarreFitbit,

I did most of the steps listed above, although not entirely in order (for example, I couldn't find where to clear the cache from the Fitbit app on my iPhone 13 so I skipped that step). That being said, it still worked and I'm receiving vibrating notifications from my selected third-party apps on my Inspire 3 again. Thank you!

[MarreFitbit]

@DolceBellaBaker I'm glad to hear that the steps recommended did the trick!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!