Hi there, @rochakjha @LindaMTS. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Fitbit devices are not receiving notifications. We're here to help!
As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:
- Notifications, goal celebrations, and reminders are muted.
- The screen's brightness is set to dim.
- The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
- The sleep mode icon illuminates in quick settings.
If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.
Nevertheless, I've seen you @LindaMTS contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
