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Problem creating an account

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‎01-14-2023 12:44

‎01-14-2023 12:44

Just purchased and trying to set up but keep getting error message:

Problem Creating Account

“The email address you provided is already taken by another Fitbit account” 

I have never had a Fitbit before so not used my email address?
Please advise as I want to set up to start using?

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‎01-14-2023 13:47

‎01-14-2023 13:47

@stevet11 this happened to me years ago, when I got my first Fitbit. It turned out that someone I didn't even know had used my email address to create their account. I contacted Customer Support and asked them to delete that account. They emailed me, to verify that it really was my email address, and then deleted the stranger's account. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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‎01-14-2023 13:47

‎01-14-2023 13:47

@stevet11 this happened to me years ago, when I got my first Fitbit. It turned out that someone I didn't even know had used my email address to create their account. I contacted Customer Support and asked them to delete that account. They emailed me, to verify that it really was my email address, and then deleted the stranger's account. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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