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Problem with pairing the app and the watch

‎02-16-2025 08:20

‎02-16-2025 08:20

  • Hello, my daughter got a new (bought in the store) watch from your company FITBIT INSPIRE 3, she immediately fell in love with it. But we have a big problem with this watch. While setting up her account and installing the application (which of course was successful), we came across a problem. When I wanted to pair the watch with the application that she already has on her phone, at the pairing stage, the application only shows the watches
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3 REPLIES 3

‎02-16-2025 08:22

‎02-16-2025 08:22

Hello, my daughter got a new (bought in the store) watch from your company FITBIT INSPIRE 3 and immediately fell in love with it. But we have a big problem with this watch. While setting up her account and installing the application (which of course was successful) we came across a problem. Wanting to pair the watch with the application that she already has on her phone through the application, at the pairing stage the application only shows watches "Fitbit kids" there is no INSPIRE 3 watch on the list. I realize that Fitbit INSPIRE 3 is dedicated to adults but it is a gift and she wants this watch. So my question is what do I do now to make this watch work. Thank you for your quick response.

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‎02-16-2025 09:07

In response to PiotrW

‎02-16-2025 09:07

Hi @PiotrW ! Welcome to the Community ! 
Thank you for your message regarding Fitbit device's for kids. 

For privacy purposes and the protection of children and their personal data, Fitbit requires all registered users to be at least 13 years old.
European Union regulations changed the minimum age to 16 for some of his countries. Age requirements on Google Accounts. 
This is also aligned with the COPPA law Children's Online Privacy Protection Act.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎02-16-2025 10:02

In response to MarioSFitbit

‎02-16-2025 10:02

Thank you for answer

Ok I understand this but I don't understand what I have to do with the watch. I know that companies have watches dedicated specifically to children in their offers. But in my opinion the watch in this case (INSPIRE 3) is just a watch THAT is operated by a child. This child's account is protected by "FAMILY LINK". The question is also why the seller did not warn about such a problem. I don't know what to do now?.

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