Recovery e-mail never arrives

[ER26]

The subject lines says it all. I've requested to change my forgotten password multiple times. I've seen that many others experience this also but have not seen any clear advice to overcome this.

Also it is unclear to me how to open a ticket for Customer Support (haha).

Moderator edit: clarified subject.

[ManuFitbit]

Hi @ER26. A warm welcome to the community forums. 

Thank you for providing the details regarding this difficulty that you are experiencing with the account. 

In case you have already migrated your Fitbit account over to Google, please reach out to Google Support for further assistance.

If the email hasn't arrived yet, it might have been redirected to your Spam or Junk folder, or there could have been a small typo in the address. You might want to try the process once more and double-check all your folders. If it’s still missing after an hour, please feel free to reach out to Customer Support.

[ER26]

I am typing my email address correctly. I have done this multiple times. I
have checked the spam folder. The problem is not on my end. It seems to be
a lack of response/customer service.
I would love to know how to actually reach customer support to resolve this
matter.