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Return Problem

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‎07-04-2023 04:54

‎07-04-2023 04:54

My Inspire 3 is having display issues after 1 month, I went to the warranty returns page and am stuck on the 2nd step where it says "How Would You Like To Return It?" I click "Mail It Back" and it will not move on to the third step giving me the RMA. I suspect if its sent back without that I'll get an email saying "we were unable to process your request, thank you for being part of the Fitbit Community!" Which will just infuriate me. This is my 3rd Fitbit and the first two were Charge 3s which did well but something is wrong with this one.

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‎07-05-2023 12:46

‎07-05-2023 12:46

@BAPack , A warm welcome to the Community! Thank you for your efforts. 

Please give our team a call or chat with them. They'll be more than glad to provide you with the RMA and instructions on how to return your Inspire 3. 
Here you'll find our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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3 REPLIES 3

‎07-05-2023 12:46

‎07-05-2023 12:46

@BAPack , A warm welcome to the Community! Thank you for your efforts. 

Please give our team a call or chat with them. They'll be more than glad to provide you with the RMA and instructions on how to return your Inspire 3. 
Here you'll find our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-25-2023 17:05

In response to JuanFitbit

‎07-25-2023 17:05

Thank you. The display started working better for a couple of days then went totally dark. I did call the Help Line and he walked me through some steps and in the end he made it right. Received my replacement today and have it working perfectly. If you have a problem, 1st thing you should give the Help Line a call,  they'll fix you up.

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‎07-25-2023 18:05

In response to BAPack

‎07-25-2023 18:05

@BAPack , Thank you for keeping us updated and the nice words.  I'm glad that our team member could help you further.

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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