Return for refund process halted

[Darienne1]

I filed a warranty claim on my Inspire 3 at the beginning of February. I spoke to them on the phone and sent pictures of the products as requested. The claim was accepted, and I was told a refund would be organised and to send the product to them. They emailed all the relevant courier info, which I organised and the product was picked up by the couriers on 14/02. I had been receiving emails from fitbit-supportatgoogle.com the whole time. I emailed today and received an email back saying this email is no longer monitored! I have a case ID # but can not find who I email to see what is happening. Any guidance would be much appreciated, Thank you

Moderator edit: updated subject for clarity

[Gr4ndp4]

Hi, @Darienne1, welcome, I've flagged your post for a moderator.

Cheers 

[DavidFitbit]

Hi @Darienne1 and @Gr4ndp4, Thanks for stopping by, I hope you're doing well.

Let me help you contact our technical support to continue with the follow up of your case.

Please follow the instructions below :

• Click on this link
• In the "How can we help you?" field, describe the issue and click "Next." "return for refund process update"
• Select the label that best describes your problem and click "Next Step."
• You will see some suggested links to resources. Just, click "Next Step."
• Choose the communication method (Receive a call, call, chat).