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Run distance not correct

I've been having this problem ever since I got my Inspire 3. I do a regular route and the GPS distance is always wrong. I think it's 7 out of 7 runs now. I contacted support and have done everything they asked. Manual reset, update app (twice), clean the sensor, make sure GPS is on, charge to at least 80 or 90%, make sure to keep your phone close, check the stride length, check your height, etc. I do what is suggested and do another run and it still wrong and they keep coming back with something else to try. It's been 3 weeks of this. All I want is to have them exchange it. I think mine is a dud. Is there anything else I can do? 

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