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Sleep recording

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‎10-02-2023 00:20

‎10-02-2023 00:20

I am having problems with sleep recording since the last update. Even though I know that I’ve had a good night’s sleep, my Fitbit claims I’ve been awake. As an example, last night it claims I woke up at 3:27 and only recorded 3hrs 42 mins sleep. This is completely inaccurate. I’m not doing anything different with wearing the Fitbit to bed. Anyone else encountering the same issue?

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4 REPLIES 4

‎10-02-2023 11:15

‎10-02-2023 11:15

I too am experiencing issues with sleep tracking data. I had periodic errors in sleep recording before the latest update, but they were likely due to wrist strap tightness. Wrist band adjustments suggested in the help docs usually improved the tracking accuracy. But the app updated for me about 4 days ago and I've now had 2 consecutive nights of unrecorded sleep data. The abbreviated version recorded without the sleep pattern detail with heart rate and blood oxygen variations. I’m very interested in the blood oxygen graph because I stopped using a CPAP machine since I lost 60 pounds and that graph shows data indicating whether or not I should still be using it. Bummer.

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‎10-05-2023 05:49

In response to That3Dguy

‎10-05-2023 05:49

You’re not alone. I also haven’t had sleep data record for several days since the last app update, and I similarly rely on this data to supplement the information I get from my CPAP machine. I hope they’re able to resolve this quickly because it’s the primary reason I use my Fitbit.

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‎10-06-2023 13:30

In response to UnkindGymnast

‎10-06-2023 13:30

It's good to see you for the first time in the community @That3Dguy.

Welcome back to the forums @AA567 @UnkindGymnast .

I'm sorry to know the inconvenience that you are having with sleep. 

Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
  • If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
  • If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart procedure following the steps listed here. 

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. 

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0 Votes

‎10-06-2023 15:34

In response to ManuFitbit

‎10-06-2023 15:34

I haven’t been able to get any sleep tracking data for the last few nights either, and my mother hasn’t for weeks now. We’ve cleaned the watches, updated the app, restarted, all to no avail. It seems related to the new app version?

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