Sleep score has disappeared

[Healeygal]

Is this a bug or yet another feature you’re taking away from customers? Honest to God Fitbit get your act together and fix this app, return your customers’ must-have features and reinstate the browser version. Or your customers will continue to leave you in droves. I have to believe you don’t want that to happen. So FIX THIS. 

[ManuFitbit]

Hi @Healeygal. Welcome back to the community forums. 

Thank you for sharing the details regarding sleep score. 

I'm not sure where you can't see the feature. Please, see the following article:

How do I see my sleep score?

Thanks for taking the time to share the feedback regarding the Fitbit app. Please note that whenever we make changes and improvements we think about how to meet the demands of our customers. However, this does not guarantee that in some cases certain features of the application or trackers will not be pleasant for some of the users.

[Healeygal]

First, my sleep score reappeared today so that’s good. 

But second your response is not good, not customer focused and will irritate a lot of people. I know you are being told and guided on how to respond and there are thousands and thousands of REALLY angry customers out there (and you have a tough job right now) but please don’t tell us that Fitbit is making these changes to meet customer demand and that some changes will be unpleasant for customers. 

[Stuckyville]

After seeing several of these pro-forma responses, I;m not sure that "ManuFitbit" isn;t just an AI bot . . .

[GauchoARG]

I experience the same problem since yesterday, Sunday, July 21. Sleep score not shown today too. 

[Rav1]

My fitbit sleep score hasn’t registered for many days. Takes forever to sync then doesn’t.