Software Update on FitBit Made It Lose Functionality

[Stepo14]

Hi there! Ever since I did my first software update on my new Inspire 3, it no longer automatically uploads my workouts to Strava, does not awaken when I flick my wrist, and did not sync with some other settings I changed in the fitbit app. What do I do?

[Julia_G]

Hi, @Stepo14 , unfortunately sometimes a software update on the device causes some settings to revert to their defaults.  (I find this often happens with the screen wake feature and the dominant/non dominant hand setting.). You may need to re-set your preferences.

I am not sure what your various settings are .  You mention the screen wake.  To check whether that has been turned off from the clock face screen of your Fitbit swipe down and make sure that “auto wake” is set to “on”.  You may want to swipe through and check other settings.

I would recommend re-setting up your Fitbit’s link to Strava and hopefully it will go back to uploading your workouts.  (If it still seems to be linked, but is not behaving as expected, please revoke the link and then re-set it).

I hope this helps.  Welcome to the Community Forums!

[MarioSFitbit]

Hi @Stepo14 and welcome to the forums!

I appreciate your message, and I'm sorry to hear about this situation regarding the Strava syncing. 

This is definitely not the experience wanted for our customers, and I can understand your feelings about this. 

I appreciate @Julia_G advice! 

Could you please confirm if you are still experiencing this issue? 

[Stepo14]

Hi Mario,

Yes, unfortunately I am still experiencing this issue. I am going to attempt to un-sync both my Strava app and my Fitbit app and leave it be for an hour before re-syncing. I did fix the awaken feature on the watch, but there is still one other setting on my fitbit app that has not yet synced.

[MarioSFitbit]

Hi @Stepo14 and welcome back to the forums! 

I really appreciate your message, and I'm sorry to hear that you are still experiencing this issue. 

I would like to inform you that our team is closely monitoring this situation.

Could you please bring us more details about the "other setting on your Fitbit app that has not yet synced" in order to share this information with our team? 

Thanks in advance! 

[Stepo14]

Hi Mario,

I had changed my settings in the app such that I needed 30 minutes of moving activity for my watch to automatically start tracking a walk. This change seems to not have synced; however, so I turned off the auto track feature on my watch.