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Step streak inaccuracy

‎05-13-2026 19:37 - last edited on ‎05-14-2026 15:55 by Fitbit Moderator

‎05-13-2026 19:37 - last edited on ‎05-14-2026 15:55 by Fitbit Moderator

Hi all.  I had a 1700+ day step streak, which is more than 4.5 years.  It reset to 0 on Saturday.  I've chatted with support 3 days in a row.  They had me restart/reinstall basically everything, and nothing is changing.  Please tell me that there is a solution for this.  I can scroll through my previous days and show that I have a check mark next to each day for years, so there's clearly a record of me meeting my goal everyday.  I don't know why this doesn't match my streak number.  Help!

Moderator Edit: Clarified subject

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‎05-14-2026 15:52

‎05-14-2026 15:52

Hi @PeanutKD, Welcome on board to our community forums!

Thank you for sharing the inquiry regarding the step streak. I'm sorry to know that you are having difficulties with it.

Since you already contacted the Support Team for assistance, I recommend continuing the process with them. If you have any questions regarding the outcome of your case, please don't hesitate to reach out again.

Thanks in advance.  

MariLu | Community Moderator, Fitbit
Believe and act as if it were impossible to fail.

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