yesterday
- last edited
7 hours ago
by
HorareyFitbit
yesterday
- last edited
7 hours ago
by
HorareyFitbit
I have owned a Fitbit for over 10 years and I continue to get frustrated when my step streak randomly recalculate and starts over again. Exceeding 10,000 steps a day has been a priority for me for the last several years and 10 days ago my step streak miscalculated and returned back to zero even though you can look in my history and see that I have over 10,000 steps every single day including 11 days ago and 12 days ago. Why does this continue to happen especially now that I am on the Google version of the app which I would assume was backed up to the cloud? Very frustrating.
Moderator edit: subject for clarity
Best Answer7 hours ago
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
7 hours ago
Hi @Kdeneau, welcome to our Community, have a nice year!
Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
For help with your Fitbit device and services, see support.google.com/fitbit.
Best Answer