Syncing won’t work

[Gideonsmom]

I just got my Inspire 3 two days ago, after my older Fitbit died on me. Why do I have to sync my Fitbit with my I-phone EVERYDAY? Woke up this morning and for the second day in a row they are not synched. The only thing I can get to transfer is the number of steps. Then even that disappears. How do I go about returning this piece of crap if I can’t get synching to work?  This is nuts. This never happened in the many years I had my old Fitbit?

of course, it could be the app. This new app is sub par to the old one. 

[JuanFitbit]

@Gideonsmom , a warm welcome to the Community! Thank you for your message. 

It's recommended that the Trackers and Smartwatches should be synced at least once a day, as some features need the syncing to work properly. 
(eg. Fitbits overtake the time from the device it was synced with).

Have you tried the steps described here: Why won't my Fitbit device sync?

[endorphn]

I agree.  Ever since I loaded the new app I’ve had nothing but problems getting the app to sync with my phone.

Fitbit, please fix this issue!

[Otisbdriftwood]

Hi, My Inspire 3 has been working fine for many months and Syncing perfectly with my S23. There looks to have been some update and as of today it will not sync. Please investigate.

[JuanFitbit]

@endorphn @Otisbdriftwood , Thank you for your messages and feedback. 
A new app version is being rolled out and should be available for everybody soon. 
Please keep an eye open to update the Fitbit app. 

More about ir can be found here: Updates now available on the Fitbit app.

Please make sure that you tried the steps in the article on my previous post.