Tried to move account to google but didn’t complete the whole process

[Ballchai]

Tried to move account to google but didn’t complete the whole process  Google prompted that the account wasn’t moved. 

Then I logged in Fitbit app, but it rejected, and prompted that the account was moved and I should login to google 

Then I logged in thru google , it rejected and prompted that no Fitbit account found!

It seems a bug in Fitbit app. I have tried uninstalling and reinstalling, using different devices to login ……, still can’t login to sync. Anyone can help?

[Gr4ndp4]

Hi, @Ballchai, welcome to the community, you may find this article helpful How to move a Fitbit Account to a Google Account - Fitbit Help Center I would add that if you have more than one Google account make sure you are logging in with the correct account.

Please post here again & let us know how you get on.

Cheers