Updating device

[Michael205999]

My Inspire 3 has been "updating" for three hours. What's going on?    For previous updates (it's been awhile) it hasn't taken anywhere near this long.

Moderator Edit: Clarified subject

[MariLuFitbit]

Hi @Michael205999, Welcome to the forums! 

Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 3 is not updating. I understand your concern, I will do my best to help you with this!

To better assist you, I'd recommend trying the steps below in the order listed:

Before you update, ensure that:

• Your Fitbit device runs the latest firmware. For more information, go to How to Update Your Fitbit Device, Google Pixel Watch, and Scale Firmware.
• The device is charged to at least 50%. A charge of 75% or higher is recommended to prevent power loss.
• The Fitbit app on your phone or tablet is the latest version available in your app store.
• You have a stable Wi-Fi or cellular connection.

If the device fails to sync or an update doesn’t begin, try to:

• Force quit the Fitbit app on the host phone or tablet.
• Go to the phone's Settings and turn Bluetooth off. Wait a minimum of 10 seconds, and then turn it back on. This resets the phone's Bluetooth radio stack.
• Restart the Fitbit device using the standard, device-specific procedure. For instructions, go to How do I restart my Fitbit device?
• Perform a full restart of the host mobile phone or tablet.
• Ensure the Fitbit device remains physically close to the host phone (within 2 to 3 feet).
• Temporarily disable Bluetooth on all other nearby devices, including secondary mobile phones. Also disable smart home hubs, or other wearable devices. Multiple paired devices can cause connectivity issues with the Fitbit device.