Waiting 4 months for your response! Showing..."The device has been locked and cannot be paired..."

[Bdsa]

I brought my Fitbit in December 2022 and used it until the middle of January.
In January 2023, it got unpaired automatically. I tried to pair it several times but it showed " The device has been locked and cannot be paired...." I reported the contact support with the proper screenshot. They told me that they would contact me by email. It's 4 months already. I am waiting for their precious email. I wrote to chat support and got the reply that the correct department is looking for it...
I think they will not look into my case until the warranty finishes!

I am unable to use this product. I tried too by making factory resetting (clearing all data). After that also, it is not pairing.

Please look into this case. Note that I have been waiting 4 months after making the complaint!

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Don't write the following steps. I tried it hundred times...

• Make sure your Inspire 3 is no longer paired/showing up on phone's Bluetooth nor your Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Bdsa]

Don't write the following steps. I tried it hundred times...

• Make sure your Inspire 3 is no longer paired/showing up on phone's Bluetooth nor your Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[JuanFitbit]

@Bdsa ,  A warm welcome to the Community ! Thank you for your messages and description what you already performed and tried. 

Our team confirmed me that you already contacted them and your case is being reviewed. 

They'll be contacting you via email as soon as they have a resolution for you 

To avoid misunderstandings, please continue working with Support. 

[Bdsa]

@JuanFitbit Should I trust your support or warranty system?  Do you think it is common or reasonable to wait for a solution for months? It is not a cheap electronic item. It is Fitbit, run by the so-called Google. Then you are asking for months just to look at the case when the item is under warranty completely. Don't you think it is ridiculous?  Please don't say you are sorry for my inconvenience. Please let me know what Fitbit has done so far for a  product which is under warranty... I am a customer of Fitbit since 2019 and I can bet that I will never come back to Fitbit in future...

I can't see any misunderstanding... My understanding is completely clear. I asked for support (which is my customer's right). I am waiting for more than 4 months... You never gave any time frame for a solution and you never tried to resolve my issue... 
Can you please tell me where is the misunderstanding? 

[JuanFitbit]

@Bdsa , Thank you for your reply! Our team informed me that they already replied to your message.

You should have received an answer. If you don't see it on your inbox, please make sure the message didn't landed on the spam/junk folder. 

[Bdsa]

@JuanFitbit Yes, I received the most desired email from the Fitbit team after 4 months. My Fitbit has been reactivated and I  am able to pair it now. I hope the reactivation was not a tough job...
It is still unknown to me why it got unpaired and why I had to lose 4 months of use during the warranty time. 
I sincerely demand to increase the warranty period by 4 months due to the delay without any assistance. 

[JuanFitbit]

@Bdsa , Thank you for keeping us updated.  I'm glad that the Inspire 3 can be used again. 

Regarding your request about the warranty! I don't have the tools here to check that for you but you can always verify with Support if this is possible. 

As you are already in contact with them, keep communicating with them, to see what they can do for you.