Weekly report email

[waltbros]

I used to get an email from Fitbit every Monday evening with a progress report of the prior week. Since I switched my account to Google I no longer get that email. How do I get that weekly report email back?

[waltbros]

I guess none of the Fitbit folks read these posts anymore. Oh well, might be time to move on to another fitness tracker. What a shame after all these years

[Bill_209]

I feel your pain, @waltbros.

If you click the icon in the upper right-hand corner of the Today screen and then navigate to Fitbit settings > Notifications, is the switch for the Weekly Summary turned on?

[waltbros]

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@Bill_209 wrote:

I feel your pain, @waltbros.

If you click the icon in the upper right-hand corner of the Today screen and then navigate to Fitbit settings > Notifications, is the switch for the Weekly Summary turned on?

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Yes, it is turned on and it is set for email. Same as it has always been. It has always worked until I switched my account over to Google.

[Bill_209]

Check this out for a possible solution.

https://community.fitbit.com/t5/Other-Charge-Trackers/Not-receiving-weekly-report/td-p/2588879

[Bill_209]

If that link doesn't help, a call to the Customer Service team regarding this email issue wouldn't hurt.  

The CS team is definitely lacking when it comes to resolving most technical issues, but your missing email issue should be something that they could help with.

[lmacmil]

I switched my account to Google months ago and still get the weekly emails.  There must be something else going on.

[waltbros]

Tried that and no help. Tried calling CS but was put on hold FOREVER. Guess I'll just give up. SMH

[waltbros · Accepted solution]

OK, mystery solved. My weekly reports USED to go to the email I had setup with Fitbit. Since changing my account over to Google they now go to my Google Gmail account.