Inspire 3 - Blank screen but still works

[bex1176]

hi all i have just been on holiday and i wear my fitbit all day everyday, i have had it 3 years but the other day i took a shower and came out and my fitbit had a weird kind of black screen, it still responds, still works but there’s a screen covering it if you press the buttons on the side it shows the normal screen for about 1 second and then gets covered by a black screen so you can’t see what you’re doing on it, wondering if there’s any solution to this 

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @bex1176 and warm welcome to the Fitbit Community! 

I appreciate your message, and I'm sorry to hear that the screen of your Inspire 3 had a kind of black screen. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

Please note that even though it may be ok to shower with our water-resistant devices, not doing so reduces the potential for exposure to soaps, shampoos, and conditioners, which can cause long-term damage to your device and may cause skin irritation. We also don’t recommend wearing any of our devices in a hot tub or sauna.

If your device gets wet, it’s important to take it off and dry it well before putting it back on. If your device comes into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth

Please try these troubleshooting steps for now:

• Manually sync your Inspire 3: How do I manually sync my tracker or watch?
• Connect your Inspire 3 to the charging cable : How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Inspire 3: How do I restart my Fitbit device?
• Check for a firmware update: How do I update my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?