inspire 3 - SP02 Reading not working

[Laschelfe]

I've done everything that was necessary. Wearing the watch properly. Keeping it charged. I wear 24/7. I've received about 4 readings since Christmas  It's now May..

 Moderator edit: updated subject for clarity

[Gr4ndp4]

Hi, @Laschelfe I know this issue has been resolved in the Android app. Are you on Android or iOS? As this is an app issue, let me know & I'll move your post to the correct app board. In the meantime, check that your Fitbit app is up to date

Cheers

[WickidWolf]

I’ve only had my Inspire for 2 days and it also didn’t register my SPO2. I have a IPhone plus it is up to date.

[MaCrisGBFitbit]

Hello @WickidWolf!  Welcome to our community forums!

I'm sorry to hear that your Inspire 2 is not tracking your SpO2. 

If you see dashed lines on the SpO2 clock face or tile, a message that the SpO2 data couldn’t be read, or missing data in the Health Metrics tile in the Fitbit app on your phone, keep in mind the following:

• Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
• You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
• You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
• Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
• Your Fitbit device must be able to consistently track your SpO2 data:
• Wear your device slightly higher on your wrist.
• Make sure your device is in contact with your skin.
• Your device should be snug but not constricting.
• Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.
• If you get the message “SpO2 not installed” on your clock face, install the SpO2 Tracker app.
•  

[Laschelfe]

Hi Fitbit Moderator

Thank you for the detailed information. As I stated from the very beginning, I have already covered every suggestion that you have listed here. I've also spent two hours in a chat with fitbit tech support. They were unable to resolve this spo2 issue. They also were not able to assist with removing the sleep schedule and informed me that the nightly sleep records are NOT affected by the a sleep schedule. However, the hours that I sleep ALSO does not function properly. I wear the device properly, 24/7. I keep the device charged. I make sure it syncs. I've verified that that I have the updated app n firmware.  I am patient and am NOT in a hurry to see any readings. However it would be beneficial if the readings recorded properly. I assure you that I have spent hours n hours working on this. No one has been able to help. AND it's clear that I'm NOT the only one with these same issues. It's beginning to be an insult when I receive the replies instructing me to do this n that over n over without anyone acknowledging that there ARE ISSUES.  The patronizing responses insinuating that it is user error is old and derogatory already. Please have someone respond with a fix. Thank you.

Please I humbly ask you to pls consider that all of your advice IS being followed exactly as directed and that the app is junk!

[Laschelfe]

Android. And all is up to date. 

[MaCrisGBFitbit]

Thank you for your reply @Laschelfe!  

Thank you for sharing the details about the steps you have tried with the support team. Since you have already spoken with them and they have provided you with the steps, my suggestion is that you continue the process with them directly as they have more tools to provide you with the appropriate follow-up.  

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