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‎05-02-2019 13:06

‎05-02-2019 13:06

I am having difficulty signing up.failed the first time, tried yo initiate second time and received message that email address was used on another account,unable to join. Please advise

.

 

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‎05-02-2019 14:38

‎05-02-2019 14:38

Hi @Xfinity, do you still have access to that email? If you do, you can always ask for a password reset and then log in from there.

 

If not, then you will need to sign up for a new account with a different email.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-03-2019 06:59

‎05-03-2019 06:59

@Xfinityyou already have a Fitbit account (created yesterday) that your message was posted from.

 

I assume,  but not sure, that your having a problem with the Fitbit app and your trying to create a second account with the same email. 

Look below the join Fitbit on the app, you will see a login button. Let's tap this log in button and put in your email and the password that you chosed when setting up your Fitbit account.

 

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