1-10 numbers showing on screen

[Cher007]

IMG_2087.JPGMy watch has stopped working apart from the clock face.when I press any of the buttons or swipe I just get the numbers 1-10 showing in a grid. Pressing the numbers takes me no where. Has this happened to anyone else? It’s like it’s crashes.

[SunsetRunner · Accepted solution]

Sounds like you’ve activated the watch lock in the app

From the manual: 

Turn on device lock
To help keep your Fitbit watch secure, turn on device lock in the Fitbit app, which prompts you to enter a personal 4-digit PIN code to unlock your watch. If you set up Fitbit Pay to make contactless payments from your watch, device lock is turned on automatically and you’re required to set a code. If you don’t use Fitbit Pay, device lock is optional.
Turn on device lock or reset your PIN code in the Fitbit app:
From the Fitbit app dashboard, tap or click the Account icon ( ) > Ionic tile >
Device Lock.

To disable you’ll need to use the app on your phone. Not done from the tracker itself @Cher007

To change the device lock setting:
On Fitbit app dashboard, tap or click the Account icon  > your device image.
Tap or click Device Lock.
Tap or click to change your device lock setting.

[Cher007]

Thank you! That is exactly right.

[Cher007]

Awesome! That mystery solved. Thank you so much!

[RJCAFEokc]

Your advice was right on!  Thanks (how do I turn off the clock off at night for sleeping?)

[LZeeW]

@RJCAFEokc   The Ionic was recalled by Fitbit.  Please read this page for more details. 

[LucioFitbit]

Hi there everyone, it's good to see you all.

 I want to inform you that currently this specific device is under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic I am going to close this thread to keep the Community organized.

Have a good day.