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2 Year-old Fitbit not registering steps

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‎08-31-2020 08:42

‎08-31-2020 08:42

My Fitbit Ionic was purchased in June 2018.  It worked great for the first year, but started having problems this year.  The unit occasionally stops registering steps and distance.  I will notice after walking a few miles that the steps and distance has not changed.  In these situations, I always check for system and app updates, turn off/on the Bluetooth, and force quit the app.  These steps have never worked.  Restarting the unit has usually does work, though, and, when it doesn’t, uninstalling and re-installing the app from the iPhone and then restarting the Fitbit usually does the trick.  Each time, the Fitbit would be fine again for several weeks.  So I didn’t think much of it.  However, lately, these fixes have only been holding for a few minutes or a few days.  I even tried changing out the face and then a factory reset recently, but the problem persists.  I’m not looking to complain.  I just want my Fitbit to work again so I can get back out there!  Please help.

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‎08-31-2020 09:31

‎08-31-2020 09:31

I’ve got exactly the and issue and Fitbit won’t do about it. I’ve simply been told that it’s down to “one of those things” and they can’t put a reason as to why this happens!

The long and short of it is as follows...

 

1. If you have a faulty device, like most of us do, you need to contact support and hope you’re under warranty. If you’re under warranty, you stand some chance of getting a device replacement. The support simply tell you to factory rest the device and hope for the best. If that fails, you might get sent a replacement. 

2. If you’re out of warranty, you’re going to get a discount at best. A discount on another device that will fail in time, and then repeat the circle of Fitbit life...

 

Good luck but I think you’re in the same boat as me and screwed. 

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