2 months waiting for my Ionic refund

[Murphydog1]

Hi , after 2 months I am still waiting for my refund . I called the UK line , which was a total disgrace by the way , and was told it had been accepted . That was 3 weeks ago . It was an expensive watch at the time . Was working fine until you stopped it . Now , it seems a refund is almost impossible to get as there are many , many complaints on this issue . I am disgusted at the treatment , I , and many others are receiving . For a company your size to do what your doing is incomprehensible . Sort my refund out please ...

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Murphydog1. I'm sorry to hear that you're still waiting for your Ionic refund after 2 months. 

I understand how frustrating this could be and since it's only been 3 weeks, I'd suggest contacting our team for more information about your Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.