250 steps - 10 minute warning not occurring

[Colinm39]

I have just restarted using the 250 steps/hour module. Everything is working as before except the 10 minute warning before the hour..

I get the message on the Ionic that I achieved the 250 and yesterday that was 12/12 and worked perfectly, but testing the 10 minute before the hour that doesn't work.  Syncing to the PC and App is accurate.

Every other Notification for any other communication works..

I have cleared cache, restarted the phone and the Ionic. I have just received App 2.93 so we will see how that goes.

[SilviaFitbit]

It's great to see you around @Colinm39. Thanks for the troubleshooting that you've tried and the details that you've mentioned. 

Fitbit is aware of it and is working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime.

[Colinm39]

@SilviaFitbit  Thanks for the response..  Here is another to add to the 250 steps issue.

Whether V2.93 has anything to do with it which I doubt because it's with the Ionic, but this morning for my 9:00-10:00am segment, it did not show steps recording when I had that frame open. All it showed was 0 of 12 steps at 9-45am, where as yesterday it was OK.  I have restarted the Ionic and it's now showing steps recording in the next 250 steps frame..

After syncing the steps were there as you can see in the Activity Record which I show minus a minute on either side of the time band.

[Colinm39]

@SilviaFitbit   My mistake... My settings were 10am to 10pm so the oddity is the Ionic was display 0-12 steps before 10am.   So there wasn't  an error recording, just a display I haven't noticed before... Out of sync with the time..

I will check tomorrow and see if that occurs again.

[Colinm39]

@SilviaFitbitUpdate...

The odd early "0 of 12 hours today" didn't appear earlier than the scheduled start time.

Also the Ionic just notified I hadn't achieved my 6pm time slot.. The only change, I made the notification vibrate as strong..

[Colinm39]

@SilviaFitbitAnother update.

8:50pm occurred and I see the issue now when it happens. The warning is only one low key vibration and doesn't stay there in notifications like other notifications..

I feel this type of warning is more important than day to day notifications because there is now so much stress on moving and standing.

[SilviaFitbit]

Hey @Colinm39. Sorry for the delay in my reply. Thanks for the screenshot and the extra details you mentioned. 

I'm glad to hear that everything is working normally and at the end, you change the vibration setting and now you're feeling it through the day, please continue to monitor it and let me know any update about it. As you mentioned, this notification won't say in your watch. It will only vibrate and show it in your watch and then it will disappear. 

I'll be around if you need further assistance. 

[Colinm39]

@SilviaFitbit  Thanks for the response.. On my 7" wrists the vibration from the 250 step warning is barely felt.  I have now set all of my available alarms but we don't have enough of those, so I edit the last one that comes up for the next hour.. I have already noticed a slight decrease in the Ionic battery life.

I have now put in a Feature Request  to suggest a more vibrant warning because the small bleep is inadequate.

Also the 0 of 12 steps is always there as I'm heading into my first 10am hour.. I presume this is odd logic because I haven't achieved that first segment. It's now 8-30am and it's there.

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@SilviaFitbit wrote:

Hey @Colinm39. Sorry for the delay in my reply. Thanks for the screenshot and the extra details you mentioned. 

I'm glad to hear that everything is working normally and at the end, you change the vibration setting and now you're feeling it through the day, please continue to monitor it and let me know any update about it. As you mentioned, this notification won't say in your watch. It will only vibrate and show it in your watch and then it will disappear. 

I'll be around if you need further assistance. 

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