A line has appeared in the left side of my screen

[Guillermus84]

Hello everybody,

I ahve my Ionic since a couple of weeks. Looke like a line has appeared in the left side of my screen, see the picture.

Should I contact the vendor to get a replacement?

Moderator edit: subject updated for clarity 

[kookykrazee]

Replied to your PM, no update on my replacement being shipped out, yet.

[kookykrazee]

1 week later, still no response from Fitbit about the status of my replacement being sent. The screen is getting progressively worse and worse.  Very frustrated, to say the least!!!

[EdsonFitbit]

@kookykrazee Thanks for the update.

I'm sorry to hear about the difficulties you experienced. According to the Customer Support team, it seems they have provided some instructions and are waiting for your response. From our end, here in the Community we won't be able to evaluate your case. I would recommend getting in touch with them once again. I'm pretty sure they will do their best to provide further assistance. Thanks for your patience while dealing with this situation.

Keep on stepping.

[kookykrazee]

As of nearly 2 weeks ago, no one has replied to any email responses.  I have sent at least 3 replies, in the past 2 weeks, with no answer, so it appears that no, no one has replied or given a resolution.  I should have long ago gotten my Ionic replaced or refunded.  Those are the only 2 options.  Not getting a reply is not an option.  So, forward to whomever is in charge, and make sure they actually reply.

So, now 2 more weeks, no replies, on the forum or via email.  I am getting pissed now and this is not a good thing.  Someone reply and resolve this.  Not responding to posts and emails is unacceptable!

I am trying this, again, I am extremely pissed off, at this point.  Fitbit refuses to reply to their own support emails, I want either a brand new replacement or my money back.  Waiting for for nearly 6 weeks for a solutions while my Ionic screen gets worse and worse.  They have NOT given me any resolutions and refuse to reply to any email responses, over the past 4 weeks.  Ideas anyone?

Moderator edit: merged replies

[JuanJoFitbit]

@kookykrazee Thank you for getting back! I'm sorry for the late response. However, I was able to reach our Support team and told me that they're going to follow up with your case via email and you should be contacted soon.

I appreciate your patience and understanding with this.

[kookykrazee]

So, now not only have I not gotten a response back, from Support, but after the 3.0 update (may or may not be related, just not sure), my screen is blank (the device is on, as it vibrates when messages come in and such), though I can tell if it is 'on' versus 'off' as the backlight/lighting is different.

I now have a $200 plus device that does nothing visibly and a support team that refuses to resolve a warranty issue.

The last canned response said that I could not get a refund, even though they admit it's a major defect.  Even so, all I ask for is for FitBit to send me out a replacement.  I would gladly send them the defective one AFTER I have a replacement as I want to ensure I have something for the money I spent.

Please, SOMEONE, get FitBit to actually reply AND resolve my device issues!

[SantiR]

@kookykrazee Thanks for your reply and for sharing all of those details regarding the experience you are currently having with your Ionic.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Happy Holidays. Keep me posted! 

[kookykrazee]

When will I get a follow-up?  It got so bad, with no screen, no way to track stacks on my overpriced device, I had someone give me their Charge HR, they don't use.  I should not have to go back to a 1st Gen product, when I paid for a new device.  I just want a new replacement sent out, at Fitbit's cost.  They refuse to reply to any email responses I sent, going on nearly 10 weeks!!!