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Active Zone Minutes not awarded

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‎09-05-2020 15:03 - last edited on ‎09-08-2020 18:04 by Fitbit Moderator

‎09-05-2020 15:03 - last edited on ‎09-08-2020 18:04 by Fitbit Moderator

I don’t think the new feature is working, i have 2 cardio trainings done last few days, both within cardio and fat butn zones for more and still get 0 

 

Moderator Edit: Clarified subject

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‎09-05-2020 15:04

‎09-05-2020 15:04

For more than 40 min*

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‎09-08-2020 18:08 - last edited on ‎10-17-2024 07:13 by Fitbit Moderator

‎09-08-2020 18:08 - last edited on ‎10-17-2024 07:13 by Fitbit Moderator

@MiroY A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

You earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones. To help you maximize your time, you earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones. Heart-rate zones are personalized based on your fitness level and age.

In order to provide you with the best troubleshooting possible, please double check if the exercise graph is showing that you were in those heart rate zones or if it's not showing heart rate data. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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