Ionic not tracking floors climbed or elevation.

[Cartz]

Hello. So I've had this replacement iconic for a while with this issue in the hope that it may rectify itself with use or an update. I've tried all the usual things like factory reset but still does not solve the problem. 

Thanks Jon

Moderator Edit: Clarified subject

[SilviaFitbit]

@Cartz It's nice to see you on the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I would like you to restart your watch and check if it starts tracking your floors after this. 

Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. Your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[Cartz]

Hey,

Yes I've tried this already before as well as again today and no change. I live in a house with 2 flights of stairs but apparently since January I have done no floors!

 and as you can see the previous year I manage to do plenty

 thanks for your reply and hope you have a suggestion to fix this issue.

Jon

[SilviaFitbit]

@Cartz Thanks for getting back. I appreciate the screenshots attached. 

In this case, I've shared your post with our Support team and someone will contact  you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.