help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes reduced

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2017 17:19 - last edited on ‎10-02-2017 08:50 by Fitbit Moderator

‎10-01-2017 17:19 - last edited on ‎10-02-2017 08:50 by Fitbit Moderator

My active minutes went suddenly went from 28 to 10.  I ran a 5k today and that shows up under excersize for 25 minutes but my tracker and my dashboard now say 10 active minutes.  

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-02-2017 08:49

‎10-02-2017 08:49

It's great to have you here @juliep3644! I would like you to double check that there are no manually logged activities that could be deleting the active minutes that you previously had. 

 

Does the active minutes disappeared right after you synced your tracker? Were you seeing 10 active minutes in your Ionic as well? Is the other data showing less as well or just active minutes? Do you still see the same 10 active minutes? 

 

Keep me posted. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎01-09-2018 02:22

In response to SilviaFitbit

‎01-09-2018 02:22

I had the exact same issue. 

I have since checked the activities as mentioned and my walk is registered there but still no active minutes. 

It displayed 31mins on my watch then when syncing to my phone went to 0.

Please help as I really need to record my active minutes. 

Thank you 

Best Answer