Adidas Ionic stopped tracking data

[emmanueldias]

Two days ago, exactly at 11:59 pm my tracker stops counting everything. After restarting, deleting all contents by using the factory reset the problem persisted. The solution given by Fitbit: to buy a new one. Really disappointing. 

This Fitbit is very new (2-3 months of use) and it is already a replacement of my previous one (out of the blue it start giving the Fitbit icon on the screen and nothing else). A new guarantee was not given on the new one they sent me. Feeling frustrated!!

When they lasted these trackers where awesome. However, it is time to know alternatives in the market as, after two consecutive problems, it is very hard to believe the brand again.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @emmanueldias. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear you're experiencing this with your watch. Your feedback and comments are appreciated, those help us to continue improving our services and Fitbit devices. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

I'll be around if you need further assistance. 

[emmanueldias]

Many thanks Silvia,

the point here is that Fitbit sent me a product that appears to be new, but worked only for a few months (~3 months, to be more precise). Some points should be considered: i) If this is a new product, why not give it a full warranty? ii) A product that is brand new, should not work for only 3 months! This is so bad for fitbit reputation! I would not buy another fitbit as it may only last 3 months!

Thanks anyway.

[SilviaFitbit]

Thanks for getting back @emmanueldias. 

Your comments are appreciated, as mentioned above we are always working to improve our Fitbit devices.

Regarding your comment about the Fitbit Warranty, it will start from the date of purchase, you can learn more about it here. 

Let me know if you have any additional questions.