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Adidas clock face and Training app missing

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‎08-15-2020 11:44 - last edited on ‎08-15-2020 15:53 by Fitbit Moderator

‎08-15-2020 11:44 - last edited on ‎08-15-2020 15:53 by Fitbit Moderator

I bought mine used, it started out with the clockface and Adidas training app, but after my Fitbit did a mandatory firmware update during setup it all went away, replaced by the regular Ionic default apps. Ive been unable to retrieve the Adidas clockface or app since.

 

Moderator Edit: Clarified subject

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‎08-15-2020 15:57 - last edited on ‎01-06-2025 08:28 by Fitbit Moderator

‎08-15-2020 15:57 - last edited on ‎01-06-2025 08:28 by Fitbit Moderator

@SunsetRunner A warm welcome to the Fitbit Community.

Thanks for getting in touch about this, I've moved your post to the main board. 

I appreciate that you mentioned the Adidas clock face and Training app went missing when you installed the firmware update. Please try the following: 

- Restart your Ionic
- Unpaired it from your app 
- Set it up 
- Check if the clock face and Training app shows up again 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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