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Adidas ionic won’t charge

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‎06-09-2020 09:21

‎06-09-2020 09:21

Adidas ionic won’t charge very frustrating. I have owned three Fitbit devises and had great success with them. Dec 2018 I decided to upgrade and buy a Adidas ionic for myself and versa for my wife. Now barely at 1 1/2 I’m have the same issues with the ionic not charging and when it does decide to charge it is dead by lunch. I have had 2 discussions with Fitbit support. This morning I was told they don’t have repair centers and my only option was to purchase a new one. Oh and they would give me a 25% discount off a new one. WOW so why would I want to purchase another $200 + device when the one I have only made it less than a year and a half. So much for standing behind a product. I will be taking my next purchase to replace this device with something other than FITBIT. Fitbit you just lost a loyal Customer. Unbelievable!

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‎06-12-2020 20:12

‎06-12-2020 20:12

Hi @Garagon, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

 

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‎06-13-2020 02:10

In response to RicardoFitbit

‎06-13-2020 02:10

my Adidas ionic just won't charge and has died. As a lot of people posting on here have had similar problems and some are linking to software update - if that's the case it should be replaced by fitbit and not just a 25% discount!

 

 

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‎06-14-2020 17:22

In response to Chris1oakfield

‎06-14-2020 17:22

I agree but 25% off on another device don’t cut it. You pay that kind of money for something and it on last 11/2 years is unacceptable. 

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