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Trouble with Ionic device after last update

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‎05-27-2020 23:22

‎05-27-2020 23:22

Yesterday I updated my ionic device, following the update all of my data was no longer showing. The apps were still there however once I went into these no data was displaying. I have tried restarting my device which didn’t work, I have also tried disconnecting and reregister my device which works part of the way in that the app finds my phone but the number isn’t viewable when the app says it should be displaying on my phone, I have also tried to go to settings on my phone to perform a shut down but once entering the app it’s all blank. If anyone has any suggestions I would really appreciate it. 

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‎06-14-2020 12:30 - last edited on ‎05-25-2025 05:19 by Fitbit Moderator

‎06-14-2020 12:30 - last edited on ‎05-25-2025 05:19 by Fitbit Moderator

@RichB2510 Thanks for stopping by! 

Let me help you with your unresponsive Ionic and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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