help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After a factory reset, Ionic won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2021 20:33 - last edited on ‎07-14-2021 09:40 by Fitbit Moderator

‎07-13-2021 20:33 - last edited on ‎07-14-2021 09:40 by Fitbit Moderator

Done a factory Reset with the guy from Fitbit as there was un update pending...

 

Now when I do the recommended update it will not sync.

 

I also keep getting the Calibration setup come up on the watch and that will not complete either

 

Any one else with this problem and know how to slve?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎07-14-2021 09:42 - last edited on ‎11-01-2024 11:19 by Fitbit Moderator

‎07-14-2021 09:42 - last edited on ‎11-01-2024 11:19 by Fitbit Moderator

@Altai13 It's great to see you in our Fitbit Community. Regarding the firmware update and setup issues that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I noticed that you contacted our Support team and they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up.

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎07-14-2021 09:42 - last edited on ‎11-01-2024 11:19 by Fitbit Moderator

‎07-14-2021 09:42 - last edited on ‎11-01-2024 11:19 by Fitbit Moderator

@Altai13 Welcome to the Fitbit Community. Thanks for the details mentioned and the troubleshooting performed with Support. 

I'd like you to restart your Ionic and if follow this procedure to set it up to your account again. If you receive any error message, follow this syncing troubleshooting. 

Take into consideration that if you have a case created with our Support team, it's recommended to continue the communication with them, this to avoid any confusion. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes