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After iOS 14.1 update, Ionic connection keeps dropping

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‎10-26-2020 08:44 - last edited on ‎10-26-2020 19:17 by Fitbit Moderator

‎10-26-2020 08:44 - last edited on ‎10-26-2020 19:17 by Fitbit Moderator

Since updating my iPhone to iOS 14.1 my Iconic keeps dropping the bluetooth connect and won't pair or sync.  Troubleshooting done:  Confirmed on all day sync setting, turn off/restart fitbit, turn off/restart iphone,  turn off/restart bluetooth, delete/re-install Fitbit App - finally connects and syncs.  Drops again and have to start the whole process over again.  

 

Moderator Edit: Clarified subject

 

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‎10-26-2020 19:17

‎10-26-2020 19:17

Hi @SunsetRunner, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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